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November 18, 2004

Let's discuss airlines

American Airlines believes it will save enough money to incur the discontent of even more of their beleaguered passengers by removing pillows from the planes.

This lovely man at the Washington Post thinks airlines should weigh all passengers in public and charge them accordingly for their seat. He has a thing against anyone who is overweight, apparently. And, apparently, he is perfection personified.

Flight Attendants threaten to strike 26 airlines if a bankruptcy judge doesn't do what they want in regards to US Airways bankruptcy.

Delta Airlines is trying to avoid bankruptcy court.

Travelers in frequent flier programs might lose their miles as airlines go to bankruptcy court.

Well, as a frequent flier, I do not fly on any airline in bankruptcy court. Why? Because they have a huge incentive to cut costs on maintenance of their airplanes. They are more likely to have incidents.

American Airlines lost my business some years ago. Delta lost mine more recently, as did Northwest. I never flew ATA or US Airways.

I fly Southwest whenever possible - they are nice people to fly with.
Delta and American flight attendants are downright cranky. The Northwest Airlines gate people are snotty.

I will also fly Continental and Frontier Airlines - they have nice people working for them. They are not in bankruptcy - in fact Frontier has lovely new planes with TV sets for each seat. You may have to pay to watch, but heck, it is better than no choice at all.

While American gets rid of pillows, low cost Frontier adds Television - which airline do you think wants my business?

There is no advantage to flying the big airlines. Their people are arrogant and rude from gate to gate.

That is why they are in financial trouble - they do not know the meaning of service. As a frequent flier, I want to be treated kindly, not rudely.

The big airlines will fail until they have management that understands competition and customer service.

Discuss.

Posted by Beth at November 18, 2004 06:38 AM