As I suspected, Sergeant Hess is inundated with offers to help. I sent him an email and asked him if he needed any help.
Here's his response:
Fox got fax wrong but the company did say what fox said. I was looking for flooring for a conference room and not for soldiers to sleep on. If you don't mind creating a draft email that says thank you for you support and everything is under control that would be great. I'm trying to email about 100 people in regards to what fox said but every time I get 5 out 3 come, fox is going to do a followup hopefully to make things straight. Thank you.
As you can see, the good Sergeant is not only busy fighting a war, he's now busy fighting his email, and all the good-hearted people who want to help.
Those of you who sent emails or left comments offering assistance - Sergeant Hess says, well, why paraphrase?
thank you for you support and everything is under control
Sergeant Hess is also a Sergeant at war, so I will cease forwarding him your offers of assistance - unless he needs something else and asks me to.
Let's let the young man do his job, eh!
But all y'all been really good about this - and I appreciate it, too.
And let us not forget this side to the story - where the company defends itself and has reportedly fired the rocket scientist employee.